Insurers Reporting Smooth Rollout for New ICD-10

Large health insurers are reporting few problems in the early days of the launch of ICD-10.  News of a smooth rollout thus far comes from most national insurers.   “It’s been a pretty smooth transition so far,” Sid Hebert, who heads the ICD-10 implementation team at Humana said. “We are about ten days into this and have 50% of our claims coming in and being processed normally with ICD-10 coding.”

UnitedHealth Group, the nation’s largest health insurer said claims are being paid and call volumes from providers of medical care have been “normal.” Ross Lippincott, Vice President of UnitedHealth’s Regulatory Implementation Office, said the insurer has seen only a “slight uptick” in claim denials.


Robert Tennant, health information technology policy director at the Medical Group Management Association  said there have been a small number of reports that smaller health plans have had issues, but the rollout in these first two weeks has been fairly seamless with the nation’s large insurance carriers. “If there were large health plans not ready, we would’ve found that out by now,” Tennant said.

Overall the ICD-10 hurricane has veered out to sea.  There will be some minor clean up and adjustments but overall it looks like we missed a direct hit.

As always, ADVOCATE will keep you up to date on this and all issues impacting radiology as they become available.

Best regards,
Kirk Reinitz, CPA