The Department of Health and Human Services (HHS) has selected two winners for its competition to redesign medical bills so that they are easier for consumers to understand. Through the bill you can understand challenge, HHS solicited submissions from health care organizations, technology companies and design agencies to address a complaint among consumers that “medical billing is a source of confusion for patients and families.”
After receiving more than 80 submissions, the challenge awarded two prizes:
- The bill that is easiest to understand; and
- The design that best improves the overall approach to the medical billing system, focusing on what the patient sees and does throughout the process.
Prize 1 for the bill that is easiest to understand was awarded to RadNet of Los Angeles, CA.
RadNet’s design aims to make the bill as concise as possible. RadNet provides adaptable bills that include options for uninsured patients and for patients who are past due on payments. Their use of color segments makes it easy for patients to locate and read specific information, and the bill includes a clear presentation of payment due, payment options, and billing details. Additionally, plain language explanations put charges in context.
Prize 2 for the design that best improves the overall approach to the medical billing system was awarded to Sequence of San Francisco, CA.
Sequence developed “Clarify,” a new online- and mobile-based service that extends a retail model of consumer behavior to medical billing. “Clarify” presents health care services in new ways that allow people to search, browse, weigh their options, compare prices, and decide how they will pay. By modernizing, automating, and personalizing the transactional aspect of health care services, “Clarify” could enable better relationships among consumers, providers, and payers.
The winning designs can be viewed online by clicking here. ADVOCATE is in the final stages of a complete patient statement redesign process that considers these winning aspects as well as other new technological offerings to assist patients with the billing process.
As always, ADVOCATE will keep you up to date on this and all issues impacting radiology as they become available.
Kirk Reinitz, CPA